AI Customer-Service Agents: Where They Help and Where Humans Still Matter
Customer-service AI works best when it resolves bounded requests, uses trusted data, and hands complex or sensitive situations to people.
Todd Pree
Smart Buildings Need Better Data, Not Just More Sensors
More sensors create more readings. A smarter building connects those readings to assets, spaces, operations, decisions, and accountable people.
How Better Forecasting Can Reduce Ecommerce Inventory Risk
A useful forecast is not a perfect number. It is a disciplined estimate, with uncertainty, that improves purchasing and replenishment decisions.
Why Storage Still Matters: NVMe, Object Storage, and Data Bottlenecks
Fast processors cannot work efficiently when data arrives too slowly. Modern systems need storage tiers matched to each stage of the workload.
Small Language Models vs. Large Language Models: Where Each One Fits
The largest model is not automatically the best business choice. Workload, data, latency, cost, and deployment constraints should guide selection.
The Future of Ecommerce Search: From Keywords to Conversations
Conversational search can understand goals and ask follow-up questions, but it still needs exact matching, filters, and verified catalog facts.
Digital Twins in Real Estate: Useful Tool or Expensive Visualization?
A digital twin creates value when it stays connected to decisions and current building data. A beautiful model without an operating purpose is only a visualization.
The Real Cost of Running AI: Tokens, GPUs, Storage, and People
The model bill is only one line in an AI budget. Reliable systems also require data work, integration, testing, security, and ongoing human ownership.
AI Governance for Small and Mid-Sized Companies
AI governance does not require a large bureaucracy. Smaller companies can begin with an inventory, clear rules, ownership, and risk-based review.
Air Cooling vs. Liquid Cooling in the Age of AI
Air cooling remains practical for many systems, while liquid cooling can support higher heat loads. The best choice depends on the entire facility and workload.